At RHYS Cosmetics, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer a hassle-free refund process in accordance with the terms outlined below.

Eligibility for Refund

To qualify for a refund, the following conditions must be met:

  • The refund request must be initiated within 7 days of purchase.

  • The product must be unused, in its original packaging, and in the same condition as received.

  • Refunds are applicable only for purchases made directly through our Website/App.

Non-Refundable Items

Certain items are non-refundable, including:

  • Products marked as "Final Sale" or "Non-Returnable."

  • Gift cards or promotional items.

  • Any item that has been used, altered, or damaged after delivery.

Refund Process

To request a refund, follow these steps:

  1. Contact our customer service team at care@rhyscosmetics.com with your order details.

  2. Upon approval, you may be required to return the product to our designated return center.

  3. Once the return is received and inspected, we will process the refund to the original payment method.

Processing Time

Refunds are typically processed within 20-30 business days after receiving the returned item. Depending on your payment provider, it may take additional time for the amount to reflect in your account.

Exceptions & Special Cases

  • If you receive a defective or incorrect product, please reach out to us immediately for a replacement or full refund.

  • Refunds may be subject to a restocking fee (if applicable).

Changes to Refund Policy

RHYS Cosmetics reserves the right to modify or update this refund policy at any time. Any changes will be published on our Website/App.

Contact Us

If you have any questions regarding our refund policy, please reach out to us at:

📧 Email: care@rhyscosmetics.com 🏢 Address: RHYS Cosmetics, Vanam Cosmetics LLP, 110/122, 2nd Floor, Raghuleela Mega Mall, Kandivali (W), Mumbai-400 067, Maharashtra